According to the legislation in force, in the case of online purchases, the Buyer has the right to notify the Seller in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days of receiving the product with the return costs borne by the customer.

Products that show physical changes (deformations, tears, detachments, etc.) are not accepted for return. 

The customer is informed that if the products whose return shows signs of wear, scratches, bumps, mechanical shocks, missing accessories, the Seller reserves the right to decide to accept the return or to stop an amount of the value of the product, amount which will be communicated after the assessment of the damages caused. In case of making a return, the money will be returned to the customer's bank account within 14 calendar days from the receipt of the product by the Seller, according to the law in force. We mention that if the amount is returned to the bank account from which the payment was made, the account could be debited late, which may vary depending on the bank (between 2 and 5 working days). The refund amount as well as the return conditions do not include other services (eg initial transport).

The return is accompanied by the product invoice. The products must be in the same condition in which they were received by the buyer, not to be used. 

CAREFUL! In case of promotions in which free products were offered, the return is accepted as follows:

  1. In the conditions in which the received gift is returned.
  2. Provided that the value of the gift received will be deducted from the value of the order (if that gift cannot be returned by the customer for various reasons).

However, the customer will bear the direct costs related to the return of the products.

Delivery is a separate service that includes the Buyer's option to have the order delivered by courier and payment of a price. Delivery is not a standard service.
Products made according to the Buyer's specifications and instructions or customized separately for it are exempted from the exercise of the right of return, thus being considered all products that at the time of placing the order by the customer were not in the Seller's stock.